Below are frequently asked questions, you may find the answer for yourself

How long will it take for my order to arrive?
  • Upon placing the order, please expect a mock up artwork within 2 business days. Once the artwork is approved your order will be processed and shipped within additional 2 business days.
  • For accurate transit estimates, please visit the Australia Post website using our postcode 4000:

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Do you engrave custom designs?
  • We take pride in our ability to align all our items to your message and preferences. It's worth noting that minor modifications come at no additional cost.
  • Upon confirming your order, we'll provide you with artwork for review before the engraving process commences. This ensures that every detail is aligned with your vision.
I need my order urgently, is there any express service?
  • Rush order is an expeditated way of ordering our products for last moment purchases. We provide guaranteed next business day despatch for such orders. To be eligible for rush order, please contact us ASAP with postcode & product listing.
  • Once we confirm the acceptance of rush order needs to be placed within the next 3 hours to guarantee next-day dispatch.
  • Given the urgency, mock-up confirmation won't be provided.
  • For this streamlined process, your chosen design must originate from our catalogue images.
Do you offer bulk discounts?

Discover a range of savings with Personalised Gifts Co. Unveil a 10% off on orders over $250, please contact us for discount code before placing the order.

Can I pick up my order?

Certainly! Orders are available for pickup from postcode 4011. Once you've placed your order, kindly provide us with your phone number. This way, we can promptly notify you as soon as your order is ready for pickup.